Social Marketing Cloud | End-to-end social marketing for modern enterprises (2024)

Table of Contents
For Social Marketing Leaders For Commerce Leaders For Customer Care Leaders Get started Privacy and legal How the Social Marketing Cloud helps you win The all-in-one solution top brands count on Always stay ahead with powerful AI and automation Build authenticity and trust with superior UGC solutions All the tools to elevate your social media game Content Hub Publisher Community Listening Analytics UGC (User-Generated Content) Influencers Care Just some of the brands being empowered by the Emplifi Social Marketing Cloud Community management Social media analytics Influencer marketing User-generated content (UGC) Request a personalized demo Just some of our recent awards References

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  • Solutions

    Emplifi is there to help you take on any marketing, commerce, or care challenge with confidence.

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    Solutions

    For Social Marketing Leaders

    • Emplifi Social
    • Content velocity and visibility
    • Influencer marketing optimization
    • Brand reputation management
    • Customer intelligence
    • Competitive benchmarking

    For Commerce Leaders

    • Shoppable UGC
    • Ratings and reviews syndication
    • One-to-one livestream video
    • One-to-many livestream shopping
    • Dark store optimization

    For Customer Care Leaders

    • Digital customer self-service
    • Case management efficiency
    • Crisis management
    • Voice of Customer collection
    • Advanced CX analytics

  • Emplifi CX Cloud

    Emplifi gives you everything a modern enterprise needs to close the CX gap.

    Learn More

    Emplifi CX Cloud

    Social Marketing Cloud
    • Content Hub
    • Publisher
    • Community
    • Listening
    • Unified Analytics
    • UGC
    • Influencers
    • Care
    • Plans
    Social Commerce Cloud
    • UGC
    • Influencers
    • Live Advisor
    • Live Stream
    • Plans
    Service Cloud
    • Agent
    • Bot
    • Knowledge
    • Email Virtual Assistant (EVA)
    • VoC
    • Service Analytics
    • Plans

  • Customer success stories

    Emplifi is helping global brands and agencies transform marketing, commerce, and care experiences, and achieve business results.

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    Customer success stories

    Delta Air Lines

    $2 million+ saved in support and operations costs

      Hardee's

      8M+ impressions and 8,000 new followers with just one Tweet, thanks to social listening and spike alerts

        Stanley

        100% increase in the amount of customer reviews collected

        • Resource center

          Your resource center for everything social marketing, commerce, and customer care

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          Resource center

          Emplifi Webinars

          Get the latest insights on social media marketing, social commerce, live commerce, and CX, straight from the experts.

            Community Corner

            A space for our community to get the latest insights —directly from experts in the Emplifi community.

            • About us

              Emplifi provides brands with insights needed to empathize with customers and amplify the right experiences.

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              About us

              Get started

              • Leadership
              • Partners
              • Events
              • Careers
              • Contact us

              Privacy and legal

              • Trust Center

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            Social Marketing Cloud | End-to-end social marketing for modern enterprises (10)

            SOCIAL MARKETING CLOUD

            Deliver authentic content at scale and boost engagement across your social media channels with best-in-class social media management tools and AI-powered capabilities.

            • Social Marketing Cloud | End-to-end social marketing for modern enterprises (11)
            • Social Marketing Cloud | End-to-end social marketing for modern enterprises (12)
            • Social Marketing Cloud | End-to-end social marketing for modern enterprises (13)

            How the Social Marketing Cloud helps you win

            Complete, unified solutions

            AI-powered efficiency

            Modern marketing solutions

            Complete, unified solutions

            The all-in-one solution top brands count on

            From social media marketing to social customer care, do it all with Emplifi Social Marketing Cloud.

            • Streamline all of your social media management workflows in one intuitive interface

            • Speed up your context creation, approval, and publishing process

            • Harness powerful analytics for actionable insights

            • Consolidate your social media tech investments to reduce costs and maximize ROI

            AI-powered efficiency

            Always stay ahead with powerful AI and automation

            Emplifi Social Marketing Cloud uses Generative AI, machine learning, and advanced automations to make your social media team more efficient and achieve better results.

            • Accelerate content creation at scale

            • Get alerted of high-priority posts in real-time

            • Uncover and share insights instantly

            Modern marketing solutions

            Build authenticity and trust with superior UGC solutions

            Solve modern marketing challenges with authentic user-generated content (UGC). Harness high-velocity content from your happiest fans to enhance brand engagement, amplify customer sentiment, and drive revenue growth.

            • Create, curate, and permission UGC at scale

            • Drive conversions with shoppable galleries

            • Boost engagement and brand loyalty

            All the tools to elevate your social media game

            Get everything you need to amplify your brand, connect with your communities, and measure your efforts across social media.

            Content Hub

            Get targeted insights into your posts — and that of your competitors and influencers — to help you get inspired and boost performance across social.

            Publisher

            Easily manage, schedule, and publish all your social media campaigns via a streamlined and efficient workflow.

            Community

            Manage and nurture your community more efficiently to drive more engagement on social media and deliver exceptional customer service.

            Listening

            Gain a complete view of your audiences’ conversations on social so you can deliver the engaging and empathetic social experiences they’re looking for.

            Analytics

            Use the power of AI and automation to easily make sense of all your social media data and gain insights to help you take your campaigns to the next level.

            UGC (User-Generated Content)

            Boost engagement with tools that make it easier than ever to source, manage, and publish authentic user-generated content from your community.

            Influencers

            Find, vet, and manage influencers from Emplifi's database of over 30 million influencers to deliver high-impact campaigns. Understand the true ROI of your campaigns.

            Care

            Streamline your social customer care process to help you deliver fast and empathetic experiences more efficiently.

            Just some of the brands being empowered by the Emplifi Social Marketing Cloud

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            Social Marketing Cloud | End-to-end social marketing for modern enterprises (20)

            Community management

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (21)

            Social media analytics

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (22)

            Influencer marketing

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (23)

            User-generated content (UGC)

            Try the Emplifi Social Marketing Cloud for free today

            Don’t just take our word for it — see for yourself why top brands rely on the Emplifi Social Marketing Cloud every day.

            Request a personalized demo

            Convert your followers into customers. See how Emplifi Social Marketing Cloud can help.

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (24)

            Just some of our recent awards

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (25)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (26)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (27)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (28)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (29)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (30)

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (31)

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            Social Marketing Cloud | End-to-end social marketing for modern enterprises (33)

            Emplifi CX Cloud

            • Social Marketing Cloud
            • Social Commerce Cloud
            • Service Cloud

            Knowledge

            • Resources
            • Customer Stories
            • Industry Benchmarks
            • Emplifi CX Index
            • Documentation
            • Key Terms Glossary

            Company

            • About us
            • Trust Center
            • Leadership
            • Events
            • Careers
            • Contact us
            • Emplifi Learning
            • Empathy, amplified.™

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (35)

            • Website privacy policy
            • Product privacy policy
            • Terms of use
            • Report a violation
            • Whistleblowing
            • Modern slavery statement

            © 2020-2024 Emplifi Inc. All rights reserved. Emplifi™ and Empathy, amplified.™ are trademarks of Emplifi Inc. All product names and logos are trademarks or registered trademarks of their respective owners.

            Social Marketing Cloud | End-to-end social marketing for modern enterprises (2024)

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